WHEN WILL I RECEIVE MY ORDER?
We aim to process all orders as soon as possible and dispatch your order within 1-2 business days of purchase. Orders should be received within 4-8 business days, however, unfortunately we are unable to guarantee this. If you have not received your goods within 10 days of purchase please contact us and we can investigate further for you.
As soon as your order has been shipped, you will receive a shipping confirmation email with your tracking number. You can easily track your order on its way to you by entering your tracking number at the courier’s website. You can also log in to your United Nude account in order to see the status of your order.
If you need to make any amendments, please contact customer service at firstname.lastname@example.org for assistance.
Business days do not include weekends or holidays. Orders placed on Friday after 12PM PST or over the weekend will begin processing on the following Monday.
Orders that are system flagged (SF) may be asked to verify additional information and we are not responsible for the delay in processing your order.
HOW MUCH DUTIES AND TAXES WILL I HAVE TO PAY?
Your order may be subject to customs fees or taxes, which are levied once a shipment reaches your particular country. However, the amount does depend on the country to which the order was shipped. Please contact your customs office for a specific amount and percentage breakdown.
I HAVE ONLY RECEIVED 1 OF MY ITEMS, WHAT DOES THIS MEAN?
In order for us to complete your order, it is possible that your items will be sent from different locations. In this case, it would mean that your goods would be delivered separately.
You will receive a shipping notification via email including a tracking number which can be used to track your order.
If you have not received your full order after 10 days of purchase, please contact us at email@example.com
THE COUNTRY I AM ORDERING FROM IS NOT LISTED, WHAT CAN I DO?
We may be unable to deliver to your country or may have to offer different delivery charges than those currently listed. Please email us at firstname.lastname@example.org with the details of your order and delivery address and we will get back to you within 2-3 business days.
WHAT ARE YOUR SHIPPING RATES?
Standard Delivery 5-10 business days:
Shipping in Europe - orders over €100 :Free
Standard shipping in Europe on orders below €100 : €8.95
United Kingdom Standard shipping on orders over €100: €5
United Kingdom Standard shipping on orders below €100: €13.95
China and Japan :€24.95
Rest of the world :€24.95
At this time, we do not offer expedited shipping.