Returns & Exchanges

RETURNS POLICY

All returns must be authorized to be returned. To obtain a Return Authorization Number (RMA#), visit our Returns Center below:

START A RETURN OR EXCHANGE *Please note that the return item needs to be shipped within 7 business days after the return request was approved and within 45 days of the date you receive a shipment confirmation of your order 

We will gladly accept returns of unworn merchandise within 45 days of the date you receive a shipment confirmation of your order for the following resolutions:

SALE ITEMS

1. Return your item(s) for store credit and receive a United Nude e-Gift Card with the full refund amount, plus a free return return label. 

2. Sale items are returnable at the customer’s expense. You can ship the return with any carrier of your choice or request a pre-addressed return label: 

Region:	Cost of pre-addressed return labels:
Europe	€8,95
United Kingdom	€20,00
Rest of the world	€20,00

Sale items are returned or exchanged at customers expenses. Free return label is only available for exchanges for Gift Card balance of full price items only  

FULL PRICED ITEMS

1. Exchange your item(s) for one of equal or higher value, and receive a free return label for your current one. 

2. Return your item(s) for a store credit and receive a United Nude e-Gift Card with the full refund amount, plus a free return return label. Store credit never expires and is valid on any purchase from United Nude.

3. Return your item(s) for a refund back to your original payment method.

Choose a paid return label: You can request a return label in the process of submitting your return. We will provide you with a digital label and a tracking number. The amount of the prepaid label depends on your shipping zone. 

Region:	Cost of pre-addressed return labels:
Europe	€8,95
United Kingdom	€20,00
Rest of the world	€20,00

Ship with any carrier of your choice. Items are returned at the customer’s expense, and proof of postage is advised in case the package is lost on its way back to United Nude. Failure to do so may result in us not being able to process your return.

Import duty fees related to the shipment will be charged to the customer.

 

GENERAL CONDITIONS OF RETURNS 

Shoes must be tried on indoors and returned in their original and unused condition.

Items with normal wear & tear or damage caused by improper use or accidents may not be returned. 

Any loss in value or damage caused to the return merchandise may result in our inability to process your return.

Any returns received with courier/postal labels stuck directly to the original shoe box will not be processed and will be returned to the customer.

We reserve the right to decline your refund request if you return items to us outside the terms of our returns policy; this does not affect your statutory rights.

See Terms & Conditions for full details.

Please contact us at customerservice@unitednude.com and we will send you a new one.

RETURNS FROM THE UK 

For returns from the UK (except Northern Ireland) please contact customerservice@unitednude.com. 

Once we have received your returned item(s) you will be sent an email confirmation. As soon as your refund has been processed, you can expect the refund to reach your account within 5-10 business days.

Exchanges are accepted within 45 days of receiving your original order. We accept mail-in exchanges only. You can exchange your item for the item of your choice, and we will pay for the standard shipping cost. Visit our Returns Center to submit an exchange request (RMA#).

All products are thoroughly checked at our warehouse for any faults. However, if you believe the item that you have received is defective or damaged, please contact our customer service team for further assistance.

Please note that in case that, for any reason, customer refuses the delivery of the parcel shipping costs and import duty fees related to the automatic return of the parcel to the sender will be charged to the customer. This amount will be deducted from the total amount of the order to be refunded.

We advise you to obtain proof of postage just in case your order is lost on its way back to United Nude. Failure to do so may result in our inability to process your return. We will process the refund as soon as the returning item reaches our warehouse. 

Our customer service team is only able to locate orders placed online via our website. However, if you purchased goods at one of our stores, you will need the original proof of purchase.