Terms & Conditions

The Terms and Conditions outlined below apply to all purchases made from the United Nude (New Alaguna Inc.) website: www.unitednude.eu.

It is important that all customers thoroughly read the Terms and Conditions set by United Nude before purchasing any goods. By agreeing to United Nude's Terms and Conditions, you are agreeing to the correspondence outlined within these Terms and Conditions.

United Nude reserves the right to make changes to the Terms and Conditions at any time. Any changes made will be effective once published on the www.unitednude.eu website.

We will do our best to ensure that all information on our website is accurate and correct at all times. We aim to resolve any errors on the website as soon as reasonably possible. For assistance, contact us here. Please note that this does not admit liability on the behalf of United Nude.


Shopping at www.unitednude.eu

Once you have selected an item of your choice, add it to your basket. You will then be directed to the checkout point where you can see an overview of your basket. When you are happy with your choice you can proceed to the checkout. 

You do not need to create an account to be able to place an order, you can checkout as a guest. However, we would advise you to create an account with us so that you can benefit from the following features: 

  • Faster shopping  – Quickly proceed through the check out as we will have all the details relating to the delivery of your order.
  • Track your order status – Log-in to your account to check if your goods have been dispatched.
  • View your order history – Check what item/size you previously purchased via your www.unitednude.eu account.
  • Sign-up for newsletters  – Be the first to hear about special offers and new products with our email updates.

Please note that the colors shown on our website may vary depending on a range of factors including your computer screen and display settings.

Sizes and measurements are an approximation only. Please see our Size Guide for more details. 

All goods are subject to availability, which means we may not be able to supply your order until we have checked our inventory. 


Your Account

You can create an account at any time. Simply select the “My Account” at the top of the screen and follow the process, completing the information as requested. It is your responsibility to ensure that your login details and all other personal information in relation to your account remains confidential at all times.


Placing your order

In order to place your order, you will need to select your payment method and include your email address, shipping details, and telephone number.

Payment for goods is to be made in full and to be processed by PayPal, Klarna, credit card, or debit card.

We do not accept cash or cheque payments for online orders.

Should your credit or debit card have insufficient credit, we reserve the right to invoice you for the costs incurred in making requests for payment.

As soon as we have received your order you will receive an order confirmation which will be sent to the email address provided. If you have an account with us you can also check the "Order history" on your United Nude account. If you are unable to locate your order confirmation, please check to see if your email address is correct as well as checking your spam/junk mailbox. For assistance, contact us here.

United Nude reserves the right to refuse or cancel any orders placed that is deemed suspicious or fraudulent. Customers who place an order that is system flagged (SF) will be required to verify additional information. Please note that we are not responsible for the delay in processing system-flagged order. 

Orders that have already been shipped cannot be canceled.

Orders that have not been shipped can be revised or cancelled for a full refund. 


Fraudulent websites

Online shopping scams involve scammers pretending to be legitimate online sellers, either with a fake advertisements or lookalike shopping websites. Many scammers mimic trusted retailers by using familiar logos, stolen images, and a URL that can be easily mistaken for the real thing. To the untrained eye, these sites usually look safe. Review the warning signs below to protect yourself from fraudulent activity.

Warning signs:

  1. The site’s URL looks suspiciously similar to the official address of a genuine retailer. Avoid lookalike domains by manually typing the retailer’s URL into your browser. United Nude’s genuine URL is https://www.unitednude.eu
  2. The site uses an amateur website design, and the images are pixelated and/or outdated.
  3. The site offers products at unbelievably low prices. Compare the prices of the same product from other online stores. If the item is drastically lower than what it is listed for on other sites, the offer is most likely a scam.
  4. The site has limited and/or incorrect contact details. Verify the online seller’s physical address, support email, and phone number with a search on Google. Faux sites normally list an address that goes to a random location or an email that uses a random account domain instead of a corporate domain. United Nude’s genuine customer service email address is customerservice@unitednude.com. All genuine email addresses from United Nude will end in @unitednude.eu.

Reporting suspicious behavior

If you identify a scam shopping site, you can report it to Google or Microsoft, as well as to the agencies below. Be sure to include as many details as you can about why you believe the site is fake.

What to do if you’re a victim of a fake shopping site

If you suspect you’ve given your information or money to a fake shopping website, follow these steps:

  • Call your bank or credit card company immediately  to report the fraudulent charge and ask for a reversal. Let them know a scammer has gained access to your accounts. Many finance companies offer fraud protection that covers certain charges made without your consent. If you bought an item via PayPal, get help from PayPal Buyer Protection.
  • If you have entered any account information during your dealings with the fake site (social media, email, banking, etc.), change your passwords and enable two-factor authentication (2FA) to secure your accounts.
  • File a police report  if you have been scammed while shopping online. Not only will this increase the chances of the fraudsters being caught, but your bank, credit card company, or insurance company will likely request a copy of the report before paying out a claim. 
  • File an identity theft report with the FTC if you’re based on the U.S. This is a critical step for disputing fraudulent transactions and fixing your credit if you’re ever a victim of identity theft.
  • File a complaint with the FBI’s Internet Crime Complaint Center (IC3).


Processing and delivery

We aim to process all orders as soon as possible and dispatch your order within 1-2 business days of purchase. Orders should be received within 4-8 business days; unfortunately, we are unable to guarantee this during peak shopping seasons and industry supply chain disruptions. Business days do not include weekends or holidays. Orders placed on Friday after 12PM PST and over the weekend will begin processing on the following Monday. Delivery times are estimates only. If you have not received your goods within 10 days of purchase, please contact us and we can investigate further for you. 

We currently send our goods via UPS and USPS. As soon as your order has been dispatched, you will receive a confirmation email from UPS or USPS alongside a tracking number which can be used should you wish to trace your order.

We can only deliver to the address provided at the checkout. If an error has been made, please contact us here.  Please note that we cannot guarantee that we will be able to change the shipping address. Once the item has left our warehouse, customers will need to speak with UPS or USPS directly. Please note that we are unable to deliver to a P.O. Box.

If you are unavailable during the time that UPS or USPS attempt to deliver your goods, a new delivery attempt will be made the following day. You can also contact UPS or USPS directly and schedule a specific collection time or even change the address.




Signature Required

For orders of high value, multiple items, limited edition goods, and accessories, a signature will be required to ensure delivery.

For shipments to apartment units and freight forwarding addresses, a signature will be required to ensure delivery. 

You will be emailed tracking information that will indicate if your package requires a signature. If there isn't any information in the email that indicates a signature is required, please check your UPS or USPS tracking page. 

If no one is available to sign at the time of delivery, the package may be redelivered to the ship-to address on the following business day or returned to a UPS or USPS access point. The number of delivery attempts may vary. 

UPS - If you're expecting a package, but you've missed the first attempt at delivery, you may reschedule the delivery of your package here.

USPS - If you're expecting a package, but you've missed the first attempt at delivery, you may reschedule the delivery of your package here.


International deliveries outside of the EU

All deliveries to countries outside of the European Union are subject to customs clearance that are imposed by the destination’s local government. Customers are responsible for paying duty and import taxes that may apply after a purchase is completed on www.unitednude.eu.

Taxes and duties are levied once a shipment reaches the destination country, and these costs will are calculated based on the parcel’s declared value (or the total price of the products purchased and shipping costs) and the destination’s customs regulations. Contact your customs office for a specific amount and percentage breakdown.

Please note that:

  • Import duties and taxes are nonrefundable as they are collected by the country's customs authorities.
  • Refused deliveries are automatically returned to the sender by the shipping company. Any charges incurred as a result of refused deliveries will be deducted from the total refund amount in order to cover the costs of having the shoes transported back to us.


Undeliverable and Returned Packages

If UPS is unable to deliver the package after a second delivery attempt and/or if the package is not collected from a UPS Access Point or USPS office within 7 days and is returned to sender, United Nude is not responsible for the re-shipping fees and/or return to sender fees. The customer is responsible for the fees associated with re-shipping the merchandise and/or failed delivery costs.


Lost or stolen packages

United Nude is not responsible for lost or stolen packages after they have been dispatched from our facilities. If you think your package has been lost or stolen, please contact us here within 60 days of the package's dispatch date. We will file a UPS or USPS investigation on your behalf. Please note we are unable to further advise until the full investigation is complete. 


Returning Goods

*Please note that the return item needs to be shipped within 7 business days after the return request was approved and within 45 days of the date you receive a shipment confirmation of your order 

We will gladly accept returns of unworn merchandise within 30 days of receiving your original order for a refund to original payment, store credit, or exchange for items of equal or lesser value. 

All returns must be authorized to be returned. To obtain a Return Authorization Number (RMA#), visit our Returns Center: SUBMIT A RETURN.

Returned items must be in good, unworn condition, and in their original packaging with all printed materials, parts, and accessories. It is the customer’s responsibility to properly pack, ship, and insure the contents of all return packages using a trackable shipping service (like UPS or USPS). Shoes may be tried on indoors for short periods of time for fitting. Items displaying normal wear & tear or damage caused by improper use or accidents may not be returned. Any loss in value or damage caused to the return merchandise may result in our inability to process your return. This includes damages from wear, poor repacking, and courier/postal labels stuck directly to the original shoe/merchandise box for shipment. 

When shipping with a carrier of your choice, we strongly advise obtaining proof of postage  as failure to do so may result in our inability to process your return. When using our pre-addressed return shipping label, the return shipping costs will be deducted from the refund amount; you will only be charged if the label is processed. Return shipping costs are determined by the courier rates displayed at the time of purchase, and they are subject to change without notice.

If an order is eligible for free returns, we will provide a pre-addressed return shipping label at no additional cost. 

Discrepancies or faulty goods found in your shipment upon arrival may be eligible for full reimbursement. To ensure full reimbursement, you must report to us here within 3 business days of receiving your order. 

We reserve the right not to refund you if you return items to us outside the terms of our returns policy; this does not affect your statutory rights.

If you have any questions, please contact us here.



Exchanges are accepted within 30 days of receiving your original order. We accept mail-in exchanges only. You can exchange your item for the item of your choice, and we will pay for the standard shipping cost. Visit our Returns Center  to submit an exchange request (RMA#).

Your new exchange order and prepaid return label will be created once your Returns Request (RMA#) has been approved. The items in your exchange order will be reserved for 7 business days. Once we receive your return item, your exchange order will be pushed to ship.

Exchange items are subject to availability, and we will notify you by email if your exchange item is no longer available by the time we receive your return package. You can choose another exchange item, or we can refund the full amount back to your original form of payment or store credit.

Free exchange order shipping is limited to standard delivery within the contiguous United States. If express or overnight shipping is requested on your exchange order, you will be responsible for the full shipping cost.


Lost or stolen return packages

United Nude is not responsible for lost or stolen return packages. If there is a delivery confirmation for a package but our facilities did not receive it, the customer must contact file a claim with shipping company within 60 days of the package's dispatch date.


Faulty Goods

We provide a 6-month warranty on all of our products against manufacturing faults. If there is a problem with your goods, please contact us here

No claim for faulty goods can be made if any of the following applies: damage caused deliberately or negligence, improper use or careless maintenance, normal wear and tear, damage caused by not following the cleaning/care instructions.

Please note that this does not affect your statutory rights.


Promotions and Pricing Policy

United Nude will intermittently offer date-and-time-bound discounts in the following promotions (but not limited to) flash sales, holiday sales, and End of Season sales.

The promotions are subject to exclusions, namely bestsellers and Zaha Hadid x United Nude, unless stated otherwise. United Nude has the right to change, extend or end promotions at any time.

Price Adjustment or Price Matching? Unfortunately, we do not offer price adjustments, price matching, or promotion adjustments. Purchases made prior to the start date of promotional periods are not eligible for price adjustments and promotional offers. Discount codes and sales pricing may not be applied retroactively to previous purchases or existing open orders.

United Nude aims to ensure the accuracy of pricing across all our channels. Despite our efforts, pricing errors may still occur. If you have any questions about a price displayed and/or offered at checkout, please contact us here.



All valid promotional or discount codes must be applied at checkout.

Only one promotional or discount code can be used per order. Please note that our promotional or discount codes may be country-specific and often times are single-use codes per customer. 


Final Sale

Items noted as Final Sale in the product description are nonrefundable. Final Sale items are returnable for exchanges or store credit only. Final Sale items that are sent to our returns department without a return authorization may be sent back to the customer. Final Sale is country-specific. for any questions, please contact us here.

Sample sale purchases: All sales are final. No exchanges or refunds. Items are sold as-is.


Gift Cards  (United Nude e-Gift Card)

e-Gift Card orders will be automatically fulfilled once the order has been placed. An order confirmation message and a digital copy of the gift card with its unique voucher code will be electronically delivered to the email address entered for the order. e-Gift Cards can be purchased for yourself or for a friend. To send an e-Gift Card to a friend, you can share the link from the email or enter their email address at checkout. e-Gift Card codes must be applied at the time of purchase to be redeemed.

United Nude gift cards are only redeemable for merchandise available on www.unitednude.eu and at select United Nude store locations. Gift cards do not expire and are valid until redeemed. Gift card purchases are final sale; they cannot be exchanged for cash, check, or credit, nor replaced if lost or stolen. Gift cards must be presented at time of service.

Returning an item purchased with a gift card? If the entire order is paid with a gift card, the refund will be processed back onto the original payment gift card. For payments combined with gift card balances, the gift card balance will be refunded back to your gift card first, and then the outstanding credit will be refunded back to the original form of payment.



Pre-Order items will be shipped in accordance with their expected dispatch dates. The customer is responsible for keeping shipping + contact information up-to-date. Payment is charged at the time of placing a Pre-Order and is subject to United Nude’s usual Terms & Conditions. If an order is placed for both available and Pre-Order items, the available item(s) will be shipped first. The expected shipping dates for Pre-Order items will be clearly noted on each product page and are subject to reasonable delays in manufacturing and/or delivery. Such dates are only an estimate and is subject to change. If we foresee any shipping delays, we will notify you immediately.


Free Gift with Purchase Promotions

All orders placed with a qualifying spend during the offer period will be eligible to receive the appropriate Free Gift item. To claim the offer, the Free Gift item must be manually added to cart (and the relevant discount code must be applied at checkout). Free Gift offers may not be combined with other discount codes. Free Gift items are offered while supplies last and cannot be substituted for any other item, cash, or credit. Not all Gifts listed may be available through the offer period. Only one Free Gift item can be claimed per order, per person, per address for the duration of the promotional event. If you place more than one qualifying order with us during the promotional event, you will only receive the gift on your first order. Placing multiple qualifying orders during the event will not entitle you to more than one free gift. Gifts are not for resale and will not be replaced if lost or stolen. Gifts are provided on an “as is” basis without further warranty of any kind. United Nude disclaims all warranties including but not limited to the implied warranties of merchantability or fitness for a particular purpose with respect to the gifts

Returns: If a customer wishes to return an order or item which qualified for a Free Gift item with purchase, the transaction can only be refunded if the gift with purchase item is also returned. If the gift is not returned then the full price of the gift will be deducted from refund amount.


Buy One, Get One (BOGO) Promotions

When purchasing items as part of a BOGO promotion, a minimum of two (2) eligible items must be purchased in the same transaction. The promotional offer will be automatically applied to the second item (of equal or lesser value) at checkout. BOGO promotions can be applied on any amount of items as long as they are purchased in pairs. BOGO promotions will not be valid on previous purchases. 


Personalized and/or made-to-order products are items that are tailored to your specific requirements. Upon placing your order, the manufacturing process for your item will begin. Once production has begun, your custom order is non-returnable and non-refundable, and cannot be altered or cancelled under any circumstances.

By purchasing a personalized and/or made-to-order item, you fully understand and agree to the conditions below:


The production of personalized and/or made-to-order items require 8-10 weeks to be completed and shipped. Upon completion, your order will be marked as fulfilled and we will provide you with tracking information via email. Please allow 1-2 weeks for delivery of your order, as shipping times may vary depending on your shipping destination. Please note that the estimated delivery date is subject to change.


Personalized and/or made-to-order items that are eligible for free shipping may still be subject to taxes, duties, VAT, or other applicable taxes.


All sales are final for personalized and/or made-to-order items, and no exchanges or refunds will be granted after your item has been delivered.


Personalized and/or made-to-order products are subject to a 3-month warranty: this includes manufacturing faults unless stated otherwise. Damage caused deliberately or negligence, improper use or careless maintenance, normal wear and tear, damage caused by not following the cleaning/care instructions for personalized and/or made-to-order items are not covered under warranty. Further details will be found on the relevant product page.

Marketing Terms and Conditions

By signing up for marketing newsletters or text message alerts, you have read and understand our policy and agree to receive email marketing from United Nude. Your privacy is important to us and your information will be stored securely and used in accordance with the policies outlined in the pages below:


Additional Terms and Policies


Refer-a-Friend Program