If you need to contact us, we have a dedicated customer service team at hand to help via email at email@example.com.
The Terms and Conditions outlined below apply to all purchases made from the United Nude website: www.unitednude.com
It is important that all customers thoroughly read the Terms and Conditions set by United Nude before purchasing any goods. By agreeing to the Terms and Conditions at the checkout point you are agreeing to the correspondence outlined within the United Nude Terms and Conditions.
United Nude reserve the right to make changes to the Terms and Conditions at any time. Any changes made will be effective once published on the website.
We will do our best to ensure that all information on our website is accurate and correct at all times. We aim to resolve any errors on the website as soon as reasonably possible. If for any reason you believe that you have been affected by any error please contact us at firstname.lastname@example.org, please note that this does not admit liability on the behalf of United Nude.
Shopping at unitednude.com
Once you have selected an item of your choice, add it to your basket. You will then be directed to the checkout point where you can see an overview of your basket. Once you are happy with your choice you can proceed to the checkout.
You do not need to create an account to be able to place an order, you can checkout as a guest. However we would advise you to create an account with us so that you can benefit from the following features:
•Faster shopping – Quickly proceed through the check out as we will have all the details relating to the delivery of your order (with the exception of your card details which you will have to enter each time you order).
•Track your order status – Log-in to your account to check if your goods have been dispatched.
•View your order history – Check what item/size you previously purchased via your Unitednude.com account.
•Sign-up to email updates – Be the first to hear about special offers and new products with our email updates.
You can create an account at any time. Simply select the “My Account” at the top of the screen and follow the process, completing the information as requested. It is your responsibility to ensure that your login details and all other personal information in relation to your account remains confidential at all times.
In order to complete your order you will need to select your payment method and shipping address.
Payment for goods is to be made in full and to be processed by PayPal, credit or debit card.
We do not accept cash or cheque payments for online orders.
Should your credit or debit card have insufficient credit, we reserve the right to invoice you for the costs incurred in making requests for payment.
As soon as we have received your order you will receive an order confirmation which will be sent to the email address provided. If you have an account with us you can also check the "Order history" on your United Nude account. If you do have an order number please check that your email address is correct as well as checking your spam/junk mail box. If, however, there is no recent order listed it means the process has been unsuccessful.
Before an order can be accepted we must receive the payment for the goods in full, Once your payment has been accepted and we have checked the availability of the stock you will receive a shipping confirmation email to the email address provided. At this point we have agreed to a contract with you.
The colours shown on our website may vary depending on a range of factors including your computer screen and display settings.
Sizes and measurements are an approximate only.
All goods are subject to availability which means we may not be able to supply your order until we have checked our stocks
United Nude reserves the right to refuse or cancel any orders placed that is deemed suspicious or fraudulent.
Delivery timings are estimates only
We aim to process all orders as soon as possible and dispatch your order within 1-2 working days of purchase. Orders should be received within 4-8 working days however, unfortunately we are unable to guarantee this. If you have not received your goods within 10 days of purchase please contact us and we can investigate further for you.
We currently send our goods via UPS. As soon as your order has been dispatched you will receive a confirmation email from UPS alongside a tracking number which can be used should you wish to trace your order.
We can only deliver to the address provided at the checkout. If an error has been made, please contact us at email@example.com, however we cannot guarantee that we will be able to change the shipping address. Once the item has left our warehouse, customers will need to speak with UPS directly. Please note that we are unable to deliver to a P.O Box.
If you are unavailable during the time that UPS attempt to deliver your goods, a new delivery attempt will be made the following day. You can also contact UPS directly and schedule a specific collection time or even change the address.
If for any reason the goods are lost or damaged in transit, it is the responsibility of the customer to inform us within 14 days.
Taxes and duties are calculated according to your shipping destination if you are ordering outside the EU and US import duties / taxes and additional shipping cost might be charged, please check with your local tax authorities for more information.
Orders that are system flagged (SF) may be asked to verify additional information and we are not responsible for the delay in processing your order.
The pre-order Products have an estimated ship date end of February 2021. The payment is charged at the time of the pre-order checkout , subject to our usual policy. If a pre-ordered item will not be shipped out by the estimated shipping period, the customer will be notified and, at the customer’s election, either refunded in full or provided with an updated estimated shipping date. If an order includes both available and pre-ordered items, two separate deliveries will be made to the customer.
Expedited shipping options and fees are based on item size, weight and the delivery destination. Multiple item rates will calculate separately. After your payment is authorized and verified, it can still take up to two business days to process your order at our facilities.
At this time we are not offering expedited shipping.
We will gladly accept returns of unworn merchandise within 30 days of receiving your original order for a refund to original payment, store credit, or exchange for items of equal or lesser value.
All returns must be authorized to be returned. To obtain a Return Authorization Number (RMA#), visit our Returns Center.
Items must be returned at the customer’s expense, and proof of postage is required in case the package is lost on its way back to United Nude. Failure to do so may result in us not being able to process your return.
Returned items must be in good, unworn condition, and in their original packaging with all printed materials, parts, and accessories. It is the customer’s responsibility to properly pack, ship and insure the contents of all return packages using a traceable shipping service (like UPS or USPS). Shoes may be tried on indoors for short periods of time for fitting. Items displaying normal wear & tear or damage caused by improper use or accidents may not be returned. Any loss in value or damage caused to the return merchandise may result in our inability to process your return. This includes damages from: wear, poor repacking, and courier/postal labels stuck directly to the original shoe/merchandise box for shipment. Final Sale or Sample Sale Items are nonrefundable and may not be returned.
Discrepancies or faulty goods found in your shipment upon arrival may be eligible for full reimbursement. To ensure a full reimbursement, you must report to us here within 3 business days of receiving your order.
We reserve the right not to refund you if you return items to us outside the terms of our returns policy; this does not affect your statutory rights.
If you have any questions, please contact us at here.
Exchanges are accepted within 45 days of receiving your original order. We accept mail-in exchanges only. You can exchange your item for the item of your choice, and we will pay for the standard shipping cost. Visit our Returns Center to submit an exchange request (RMA#).
Your new exchange order and prepaid return label will be created once your Returns Request (RMA#) has been approved. Once we receive your return item, your exchange order will be pushed to ship.
Exchange items are subject to availability, and we will notify you by email if your exchange item is no longer available by the time we receive your return package. You can choose another exchange item, or we can refund the full amount back to your original form of payment or store credit.
Free exchange order shipping is limited to standard delivery within the contiguous United States. If express or overnight shipping is requested on your exchange order, you will be responsible for the full shipping cost.
We provide a 6-month warranty on all of our products against manufacturing faults. If there is a problem with the goods please contact us at firstname.lastname@example.org to discuss the matter further.
No claim for faulty goods can be made if any of the following applies: damage caused deliberately or negligence, improper use or careless maintenance, normal wear and tear, damage caused by not following the cleaning/care instructions.
Please note that this does not affect your statutory rights.
United Nude will intermittently offer date-and-time-bound discounts as the following promotions (but not limited to): Flash Sale, Holiday Sale, Weekend Sale
The promotions are subject to exclusions, namely bestsellers and Limited Edition product.
All purchases made prior to the discount period are not eligible for price adjustments.
United Nude aims to ensure the accuracy of pricing across all our channels. Despite our efforts, pricing errors may still occur. If you have any questions about a price displayed and/or offered at checkout, please contact email@example.com
All valid promotional codes should be entered at checkout.
Only one promotional code can be used per order. Please note that our promotional codes may be country specific and often times are single use codes per customer.
Gift cards, purchased on unitednude.eu are redeemable for merchandise only on www.unitednude.eu and at selected united Nude store locations. e-Gift cards are electronically delivered to your email address and may take up to 1-2 business days to process. Gift cards can not be exchanged for cash, check, credit, replaced if lost or stolen, or combined with other discount codes.
**Gift cards must be presented at time of service and the code must be applied to time the purchase. Gift cards do not expire and is valid until redeemed.
Returning an item purchased with a gift card? All refunds are made to the original payment method. If you pay for your whole order with a gift card, your refund will be processed back onto the original payment gift card. For payments combined with gift card balance, we'll refund the gift card balance paid back to your gift card first, and refund any outstanding credit to the original payment method- card/PayPal.
Pre-Order items will be shipped in accordance with their expected dispatch dates. The customer is responsible for keeping shipping + contact information up-to-date. Payment is charged at the time of placing a Pre-Order and is subject to United Nude’s usual Terms & Conditions. If an order is placed for both available and Pre-Order items, the available item(s) will be shipped first.
The expected shipping dates for Pre-Order items will be clearly noted on each product page, subject to reasonable delays in manufacturing and/or delivery. Such dates are only an estimate and is subject to change. If we foresee any shipping delays, we will notify you immediately.
Free Gift with Purchase Promotions
All orders placed with a qualifying spend during the offer period will be eligible to receive the appropriate Free Gift item. To claim the offer, the Free Gift item must be manually added to cart (and the relevant discount code must be applied at checkout). Free Gift offers may not be combined with other discount codes. Free Gift items are offered while supplies last and cannot be substituted for any other item, cash, or credit. Not all Gifts listed may be available through the offer period. Only one Free Gift item can be claimed per order, per person, per address for the duration of the promotional event. If you place more than one qualifying order with us during the promotional event, you will only receive the gift on your first order. Placing multiple qualifying orders during the event will not entitle you to more than one free gift. Gifts are not for resale and will not be replaced if lost or stolen. Gifts are provided on an “as is” basis without further warranty of any kind. United Nude disclaims all warranties including but not limited to the implied warranties of merchantability or fitness for a particular purpose with respect to the gifts
Returns: If a customer wishes to return an order or item which qualified for a Free Gift item with purchase, the transaction can only be refunded if the gift with purchase item is also returned. If the gift is not returned then the full price of the gift will be deducted from refund amount.
Buy One Get One (BOGO) Promotions
When purchasing items as part of a BOGO promotion, the promotional offer is automatically applied to the lower priced items, excluding limited edition, in sets of two. All items, excluding Final Sale items, purchased during a BOGO promotion can be returned for an exchange, store credit, or refund.