SHIPPING

Europe

Standard shipping
5-10 business days

Orders over €200.00 EUR

Free

Orders below €200.00 EUR

€8.95 EUR

United Kingdom

Standard shipping
5-10 business days

Orders over €200.00 EUR

€5.00 EUR

Orders below €200.00 EUR

€13.95 EUR

China

 

Standard shipping
5-10 business days

All orders

€24.95 EUR

Japan

Rest of the world

WHEN WILL I RECEIVE MY ORDER?

We experience at the moment a high volume of orders. We aim to process all orders as soon as possible. Orders should be processed/shipped within 4 business days of purchase and you will receive an email confirmation with a tracking number. If you have not received your goods within 10 business days of purchase please contact us and we can investigate further for you.

As soon as your order has been shipped, you will receive a shipping confirmation email with your tracking number. You can easily track your order on its way to you by entering your tracking number at the courier’s website. You can also log in to your United Nude account in order to see the status of your order.

If you need to make any amendments, please contact customer service at customerservice@unitednude.com for assistance.

Business days do not include weekends or holidays. Orders placed on Friday after 12PM PST or over the weekend will begin processing on the following Monday.

Orders that are system flagged (SF) may be asked to verify additional information and we are not responsible for the delay in processing your order.

HOW MUCH DUTIES AND TAXES WILL I HAVE TO PAY?

All deliveries to countries outside the EU are subject to custom clearance. Duties and taxes are covered by the customers. 

The fees or taxes are levied once a shipment reaches your particular country. However, the amount does depend on the country to which the order was shipped. Please contact your customs office for a specific amount and percentage breakdown.

Please note that in case that, for any reason, customer refuses the delivery of the parcel shipping costs and import duty fees related to the automatic return of the parcel to the sender will be charged to the customer. This amount will be deducted from the total amount of the order to be refunded.

I HAVE ONLY RECEIVED 1 OF MY ITEMS, WHAT DOES THIS MEAN?

In order for us to complete your order, it is possible that your items will be sent from different locations. In this case, it would mean that your goods would be delivered separately. 

You will receive a shipping notification via email including a tracking number which can be used to track your order.

If you have not received your full order after 10 days of purchase, please contact us at customerservice@unitednude.com

THE COUNTRY I AM ORDERING FROM IS NOT LISTED, WHAT CAN I DO?

We may be unable to deliver to your country or may have to offer different delivery charges than those currently listed. Please email us at customerservice@unitednude.com with the details of your order and delivery address and we will get back to you within 2-3 business days.

EXPRESS SHIPPING?

At this time, we do not offer expedited shipping.