Shipping
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Europe |
Standard shipping |
Orders over €200.00 EUR |
Free |
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Orders below €200.00 EUR |
€8.95 EUR |
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United Kingdom |
Standard shipping |
Orders over €200.00 EUR |
€5.00 EUR |
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Orders below €200.00 EUR |
€20.00 EUR |
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China |
Standard shipping |
All orders |
€24.95 EUR |
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Japan |
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Rest of the world |
WHEN WILL I RECEIVE MY ORDER?
We experience at the moment a high volume of orders. We aim to process all orders as soon as possible. Orders should be processed/shipped within 4 business days of purchase and you will receive an email confirmation with a tracking number. If you have not received your goods within 10 business days of purchase please contact us and we can investigate further for you.
As soon as your order has been shipped, you will receive a shipping confirmation email with your tracking number. You can easily track your order on its way to you by entering your tracking number at the courier’s website. You can also log in to your United Nude account in order to see the status of your order.
If you need to make any amendments, please contact customer service at customerservice@unitednude.com for assistance.
Business days do not include weekends or holidays. Orders placed on Friday after 12PM PST or over the weekend will begin processing on the following Monday.
Orders that are system flagged (SF) may be asked to verify additional information and we are not responsible for the delay in processing your order.
INTERNATIONAL DELIVERIES
Shipments outside the EU
Import Tax & Duty Fees:
All deliveries to countries outside of the European Union are subject to customs clearance that are imposed by the destination’s local government. Customers are responsible for paying duty and import taxes that may apply after a purchase is completed on www.unitednude.eu.
Taxes and duties are levied once a shipment reaches the destination country, and these costs will are calculated based on the parcel’s declared value (or the total price of the products purchased and shipping costs) and the destination’s customs regulations. Contact your customs office for a specific amount and percentage breakdown.
Please note that:
- Import duties and taxes are nonrefundable as they are collected by the country's customs authorities.
- Refused deliveries are automatically returned to the sender by the shipping company. Any charges incurred as a result of refused deliveries will be deducted from the total refund amount in order to cover the costs of having the shoes transported back to us.
HOW MUCH DUTIES AND TAXES WILL I HAVE TO PAY?
All deliveries to countries outside the EU are subject to custom clearance. Duties and taxes are covered by the customers. The fees or taxes are levied once a shipment reaches your particular country. However, the amount does depend on the country to which the order was shipped. Please contact your customs office for a specific amount and percentage breakdown.
Please note that in case that, for any reason, customer refuses the delivery of the parcel shipping costs and import duty fees related to the automatic return of the parcel to the sender will be charged to the customer. This amount will be deducted from the total amount of the order to be refunded.
Shipping Costs:
Standard shipping
|
United Kingdom |
Standard shipping |
Orders over €200.00 EUR |
€5.00 EUR |
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Orders below €200.00 EUR |
€20.00 EUR |
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China |
Standard shipping |
All orders |
€24.95 EUR |
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Japan |
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Rest of the world |
Express shipping
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Europe |
DHL Express- On Demand delivery 1-3 business days |
All orders |
€14.95 EUR |
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Austria, Belgium, Bulgaria,Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Åland Islands, Spain |
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Fast delivery times with DHL Express (On Demand Delivery)
• The delivery time depends on your country but within 1-3 days your order will be delivered.
• Once your order is shipped, you will receive a shipping notification from DHL EXPRESS.
• DHL Express On Demand Delivery service will notify you by email and SMS about your shipment’s progress and estimated delivery date/time. When this doesn’t fit your schedule, you can customize your delivery and decide how, where and when the delivery takes place at the time and location that suits you best.
* Deliver my Package on Another Day: Scheduled Delivery
* Deliver my Package to Another Address: Alternate Delivery to work or family
* Deliver my Package at a Safe Place: Authorize Shipment Release
* Deliver my Package with Neighbour: Leave the package at your Neighbour, Reception or Guard
* Deliver my Package at a DHL Service Point: Hold for Pick‐up Collection
* Request to Store my Package: Vacation Hold safekeeping your parcel up to 30 days
I HAVE ONLY RECEIVED 1 OF MY ITEMS, WHAT DOES THIS MEAN?
In order for us to complete your order, it is possible that your items will be sent from different locations. In this case, it would mean that your goods would be delivered separately.
You will receive a shipping notification via email including a tracking number which can be used to track your order.
If you have not received your full order after 10 days of purchase, please contact us at customerservice@unitednude.com.
THE COUNTRY I AM ORDERING FROM IS NOT LISTED, WHAT CAN I DO?
We may be unable to deliver to your country or may have to offer different delivery charges than those currently listed. Please email us at customerservice@unitednude.com with the details of your order and delivery address and we will get back to you within 2-3 business days.
EXPRESS SHIPPING?
At this time, we do not offer expedited shipping.
HOW DOES SHIPPING WORK FOR CUSTOM OR MADE-TO-ORDER ITEMS?
The production of personalized and/or made-to-order items require 8-10 weeks to be completed and shipped. Upon completion, your order will be marked as fulfilled and we will provide you with tracking information via email. Please allow 1-2 weeks for delivery of your order, as shipping times may vary depending on your shipping destination. Please note that the estimated delivery date is subject to change. Specific details can be found on the relevant product page.
RETURN TO SENDER PACKAGES - RESHIPMENT
If UPS/DHL is unable to deliver the package after a second delivery attempt and/or if the package is not collected from a UPS/DHL Access Point within 7 days and is returned to sender, United Nude is not responsible for the re-shipping fees and/or return to sender fees. The customer is responsible for the fees associated with re-shipping the merchandise and/or failed delivery costs.