All returns must be authorized to be returned. To obtain a Return Authorization Number (RMA#), visit our Returns Center below:
START A RETURN
*Please note that the return item needs to be shipped within 7 business days after the return request was approved and within 45 days of the date you receive a shipment confirmation of your order
We will gladly accept returns of unworn merchandise within 45 days of the date you receive a shipment confirmation of your order for the following resolutions:
1. Return your item(s) for store credit and receive a United Nude e-Gift Card with the full refund amount, plus a free return return label.
2. Return your item(s) for a refund back to your original payment method. Return cost are covered by the customer. You can request a return label from us or ship the return with a courier of your choice.
Choose a paid return label: You can request a return label in the process of submitting your return. We will provide you with a digital label and a tracking number. The amount of the prepaid label depends on your shipping zone.
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Ship with any carrier of your choice. Items are returned at the customer’s expense, and proof of postage is advised in case the package is lost on its way back to United Nude. Failure to do so may result in us not being able to process your return.
Import duty fees related to the shipment will be charged to the customer.
GENERAL CONDITIONS OF RETURNS
Shoes must be tried on indoors and returned in their original and unused condition.
Items with normal wear & tear or damage caused by improper use or accidents may not be returned.
Any loss in value or damage caused to the return merchandise may result in our inability to process your return.
Any returns received with courier/postal labels stuck directly to the original shoe box will not be processed and will be returned to the customer.
We reserve the right to decline your refund request if you return items to us outside the terms of our returns policy; this does not affect your statutory rights.
See Terms & Conditions for full details.
I DON’T HAVE A RETURNS FORM, WHAT SHOULD I DO?
WHEN WILL I RECEIVE MY REFUND?
Once we have received your returned item(s) you will be sent an email confirmation. As soon as your refund has been processed, you can expect the refund to reach your account within 5-10 business days.
CAN I EXCHANGE MY ONLINE ORDER?
- We do not exchange items unfortunately. If you would like a new size/style, please place a new order online.
I NEED TO RETURN A FAULTY ITEM, WHAT SHOULD I DO?
All products are thoroughly checked at our warehouse for any faults. However, if you believe the item that you have received is defective or damaged, please contact our customer service team for further assistance.
Please note that in case that, for any reason, customer refuses the delivery of the parcel shipping costs and import duty fees related to the automatic return of the parcel to the sender will be charged to the customer. This amount will be deducted from the total amount of the order to be refunded.
We advise you to obtain proof of postage just in case your order is lost on its way back to United Nude. Failure to do so may result in our inability to process your return. We will process the refund as soon as the returning item reaches our warehouse.
I NEED TO RETURN AN ITEM BUT DO NOT HAVE MY RECEIPT, WHAT SHOULD I DO?
Our customer service team is only able to locate orders placed online via our website. However, if you purchased goods at one of our stores, you will need the original proof of purchase.
BUY ONE GET ONE (BOGO) PROMOTIONS
When purchasing items as part of a BOGO promotion, the promotional offer is automatically applied to the lower priced items, excluding limited edition, in sets of two. All items, excluding Final Sale items, purchased during a BOGO promotion can be returned for an exchange, store credit, or refund.